Engagement Ring Swap and Return Policy

Stones Diamonds Engagement Ring Return Policy: 100% customer satisfaction promise.

At Stones Diamond Ring Specialists, we understand the significance of choosing the perfect engagement ring to symbolise the love and commitment you share with your partner. However, we also recognise that sometimes personal preferences evolve, and you may wish to explore alternative options. To ensure complete customer satisfaction, we have developed a comprehensive engagement ring return policy that prioritises your partner’s happiness above all else. In this blog post, we will walk you through our return policy, outlining the steps you need to follow if your partner wishes to change their engagement ring.

Our Commitment to Customer Satisfaction:

At Stones Diamond Ring Specialists, we pride ourselves on delivering exceptional quality and unmatched service. We want every customer to feel confident and delighted with their purchase. Therefore, we offer a flexible return policy designed to accommodate changing preferences while maintaining the highest level of customer satisfaction.

Eligibility for Return: To be eligible for a return, the engagement ring must meet the following criteria:

a. The ring must be in its original condition, with no signs of wear or damage. We recommend leaving our ring in its box after the engagement, to unsure no accidental damage can be caused.

b. All accompanying documentation, such as GIA certificates and receipts, must be provided and returned.

The Return Process: Returning an engagement ring is a straightforward process, and we are committed to making it as hassle-free as possible. The easiest way to approach this process is to come back in-store and pick out another engagement ring style or organise changes to the original ring.

If you can’t make it in store, here’s how we can process your request:

a. Contact us at admin@stonesdiamonds.com , advise us on your request to swap or change your engagement ring, and we will begin processing your request.

b. Verification and Authorisation: Our team will guide you through the necessary steps to ensure your return request meets all eligibility requirements, by verifying the condition of the ring and ensuring all documentation is in order.

c. Shipping and Insurance: If required* we will provide you with shipping instructions and assist you in securing proper insurance coverage. It is crucial to protect the ring during transit to avoid any potential damage or loss.

d. Inspection and replacement ring: Upon receiving the returned engagement ring, our jewellers will conduct a thorough inspection to ensure it meets the required criteria. Once the inspection is complete, we will process your refund in a timely manner using the original payment method.

Exploring Alternative Options:

We encourage our customers to consider exploring alternative solutions before making a final decision. Our dedicated team of experts is here to guide you through our vast collection of exquisite rings, ensuring you find the perfect piece that truly reflects your partner’s unique style and personality. We offer personalised consultations and customisation options to help you create a ring that surpasses expectations.

At Stones Diamond Ring Specialists, we understand that the process of choosing an engagement ring is deeply personal one. We stand behind our commitment to customer satisfaction and recognise that your partner’s happiness is of paramount importance. Our flexible return policy allows you to navigate any changes in preferences, ensuring a positive experience throughout your journey with us. Feel free to reach out to our friendly team with any questions or concerns and let us help you find the perfect ring that tells your love story flawlessly.

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